Preferences Only necessary Accept all Use this portal to request Phelcom technical support.
What can we help you with? Describe the suggestion you would make for our products, and briefly tell us why and for what reasons this functionality would be useful in your practice.
Required fields are marked with an asterisk*
{"xsrfToken":"596bd99cdc8703b18a0b3f2390d820f766d10bdd_lout","branding":{"id":"2","key":"sp","name":"Phelcom Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1a78705-9f0b-42a5-bbec-72bbc756d0c3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYTc4NzA1LTlmMGItNDJhNS1iYmVjLTcyYmJjNzU2ZDBjMyI6WyJyZWFkIl19LCJleHAiOjE3NzA4NjE3MDgsIm5iZiI6MTc3MDg2MTEwOH0.DH97xFFX3Kx6F0fq0rjan53NKhIPWiv7VDL9p5ioT9A&client=49de3ee7-e967-46a3-a0c6-22b50a0454ad&mode=fit","logoId":"b1a78705-9f0b-42a5-bbec-72bbc756d0c3","isLogoAvailable":true,"helpCenterTitle":"Bem vindo ao Centro de Ajuda da Phelcom","sharedPortalName":"Centro de Ajuda Phelcom","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda da Phelcom","sharedPortalName":"Centro de Ajuda Phelcom","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a7a5d60d-742f-4f2d-b594-d52252f2cf0a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3YTVkNjBkLTc0MmYtNGYyZC1iNTk0LWQ1MjI1MmYyY2YwYSI6WyJyZWFkIl19LCJleHAiOjE3NzA4NjE3MDgsIm5iZiI6MTc3MDg2MTEwOH0.IXBV69ZzJ-Ctaf36urr9fE4ANrTzODCmX47GnXqJj4w&client=49de3ee7-e967-46a3-a0c6-22b50a0454ad&height=300&mode=fit","bannerMediaApiFileId":"a7a5d60d-742f-4f2d-b594-d52252f2cf0a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sp","projectId":10008,"serviceDeskId":2,"name":"Phelcom Support","description":"<p>Welcome! You can create a support ticket to Phelcom on the suggested option</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Review","descriptionHtml":"","callToAction":"Review","introHtml":"<p>Leave your review about Phelcom's services and products.</p>","icon":10466,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"18","name":"Eyer","descriptionHtml":"<p>To create a tech support ticket, please fill out the form below:</p>","callToAction":"Eyer","introHtml":"<p>Eyer Support</p>","icon":10471,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[3],"key":""},{"id":"17","name":"Eyercloud","descriptionHtml":"<p>To create a tech support ticket, please fill out the form below:</p>","callToAction":"Eyercloud","introHtml":"<p>Eyercloud Support</p>","icon":10468,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"21","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"","icon":10511,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest an improvement","descriptionHtml":"<p>Describe the suggestion you would make for our products, and briefly tell us why and for what reasons this functionality would be useful in your practice.</p>","callToAction":"Suggest an improvement","introHtml":"<p>Have any suggestions about our products or an improvement you would like to see? Tell us!</p>","icon":10498,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"20","name":"New Employee Access Request","descriptionHtml":"<p>Please fulfill the form requesting access to necessary system, such Google Drive shared folder, JIRA, Bitbucket, MongoDB, AWS and so on.</p>","callToAction":"New Employee Access Request","introHtml":"<p>New employee access request form</p>","icon":10493,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"19","name":"Suporte TI","descriptionHtml":"","callToAction":"Suporte TI","introHtml":"<p>Acessos, equipamentos, reporte de falha e etc.</p>","icon":10485,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Phelcom Support"}],"orderMapping":{"3":[21,18,17,16,12],"4":[19,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SP","userLanguageHeader":"Welcome to Phelcom Support!","userLanguageMessageWiki":"<p>Use this portal to request Phelcom technical support.</p>","defaultLanguageHeader":"Bem vindo ao suporte Phelcom!","defaultLanguageMessage":"Utilize este canal para abrir chamados ou solicitar ajuda ténica.","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4NjIzMDgsIm5iZiI6MTc3MDg2MTEwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ES7--KUHA_NHmnC_FlIKjwQAEyGoy_XfmNYm2yWbvRA","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","tokenDurationInMins":20}},"reqCreate":{"id":16,"projectId":10008,"issueType":{"id":"10105","name":"New Feature"},"form":{"name":"Suggest an improvement","descriptionHtml":"<p>Describe the suggestion you would make for our products, and briefly tell us why and for what reasons this functionality would be useful in your practice.</p>","callToAction":"Suggest an improvement","intro":"<p>Have any suggestions about our products or an improvement you would like to see? Tell us!</p>","instructions":"<p>Describe the suggestion you would make for our products, and briefly tell us why and for what reasons this functionality would be useful in your practice.</p>","icon":10498,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add any video or image that helps us understand your suggestion","descriptionHtml":"<p>Add any video or image that helps us understand your suggestion</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10148","fieldConfigId":"10274","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/16","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/16","calendarParams":{"firstDay":0,"date":"2026-02-11T22:51:48-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4NjIzMDgsIm5iZiI6MTc3MDg2MTEwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ES7--KUHA_NHmnC_FlIKjwQAEyGoy_XfmNYm2yWbvRA","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=phelcomtech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"596bd99cdc8703b18a0b3f2390d820f766d10bdd_lout","baseUrl":"https://phelcomtech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://phelcomtech.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"752a795531bd4ce9b91e2ebde4c79bf5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://phelcomtech.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}