Preferences Only necessary Accept all Use this portal to request Phelcom technical support.
What can we help you with? Required fields are marked with an asterisk*
{"xsrfToken":"3277fd9a013feb4eb9cc6a15dea58b14395ad7fa_lout","branding":{"id":"2","key":"sp","name":"Phelcom Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1a78705-9f0b-42a5-bbec-72bbc756d0c3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYTc4NzA1LTlmMGItNDJhNS1iYmVjLTcyYmJjNzU2ZDBjMyI6WyJyZWFkIl19LCJleHAiOjE3NzA4NTcwNzgsIm5iZiI6MTc3MDg1NjQ3OH0.frPml1eaciRcoTEIvfPF1sDt0oJXWx7SNfx09Jm-KYE&client=49de3ee7-e967-46a3-a0c6-22b50a0454ad&mode=fit","logoId":"b1a78705-9f0b-42a5-bbec-72bbc756d0c3","isLogoAvailable":true,"helpCenterTitle":"Bem vindo ao Centro de Ajuda da Phelcom","sharedPortalName":"Centro de Ajuda Phelcom","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda da Phelcom","sharedPortalName":"Centro de Ajuda Phelcom","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a7a5d60d-742f-4f2d-b594-d52252f2cf0a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3YTVkNjBkLTc0MmYtNGYyZC1iNTk0LWQ1MjI1MmYyY2YwYSI6WyJyZWFkIl19LCJleHAiOjE3NzA4NTcwNzgsIm5iZiI6MTc3MDg1NjQ3OH0.zMabnmaXPHjjNV_qVlmO1gLfvM6U5R-9WIMdccPyzjw&client=49de3ee7-e967-46a3-a0c6-22b50a0454ad&height=300&mode=fit","bannerMediaApiFileId":"a7a5d60d-742f-4f2d-b594-d52252f2cf0a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sp","projectId":10008,"serviceDeskId":2,"name":"Phelcom Support","description":"<p>Welcome! You can create a support ticket to Phelcom on the suggested option</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Review","descriptionHtml":"","callToAction":"Review","introHtml":"<p>Leave your review about Phelcom's services and products.</p>","icon":10466,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"18","name":"Eyer","descriptionHtml":"<p>To create a tech support ticket, please fill out the form below:</p>","callToAction":"Eyer","introHtml":"<p>Eyer Support</p>","icon":10471,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[3],"key":""},{"id":"17","name":"Eyercloud","descriptionHtml":"<p>To create a tech support ticket, please fill out the form below:</p>","callToAction":"Eyercloud","introHtml":"<p>Eyercloud Support</p>","icon":10468,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"21","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"","icon":10511,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest an improvement","descriptionHtml":"<p>Describe the suggestion you would make for our products, and briefly tell us why and for what reasons this functionality would be useful in your practice.</p>","callToAction":"Suggest an improvement","introHtml":"<p>Have any suggestions about our products or an improvement you would like to see? Tell us!</p>","icon":10498,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"20","name":"New Employee Access Request","descriptionHtml":"<p>Please fulfill the form requesting access to necessary system, such Google Drive shared folder, JIRA, Bitbucket, MongoDB, AWS and so on.</p>","callToAction":"New Employee Access Request","introHtml":"<p>New employee access request form</p>","icon":10493,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"19","name":"Suporte TI","descriptionHtml":"","callToAction":"Suporte TI","introHtml":"<p>Acessos, equipamentos, reporte de falha e etc.</p>","icon":10485,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Phelcom Support"}],"orderMapping":{"3":[21,18,17,16,12],"4":[19,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SP","userLanguageHeader":"Welcome to Phelcom Support!","userLanguageMessageWiki":"<p>Use this portal to request Phelcom technical support.</p>","defaultLanguageHeader":"Bem vindo ao suporte Phelcom!","defaultLanguageMessage":"Utilize este canal para abrir chamados ou solicitar ajuda ténica.","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4NTc2NzgsIm5iZiI6MTc3MDg1NjQ3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CNkl2awGFIeMrCBDatuvAd2GQk8778ryh8xYHn01eAI","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","tokenDurationInMins":20}},"reqCreate":{"id":12,"projectId":10008,"issueType":{"id":"10135","name":"Outros"},"form":{"name":"Review","descriptionHtml":"","callToAction":"Review","intro":"<p>Leave your review about Phelcom's services and products.</p>","instructions":"","icon":10466,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed description of the problem","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add any video or image that helps us understand your suggestion","descriptionHtml":"<p>Add any video or image that helps us understand your suggestion</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10148","fieldConfigId":"10274","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/12","calendarParams":{"firstDay":0,"date":"2026-02-11T21:34:38-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4NTc2NzgsIm5iZiI6MTc3MDg1NjQ3OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.CNkl2awGFIeMrCBDatuvAd2GQk8778ryh8xYHn01eAI","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=phelcomtech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3277fd9a013feb4eb9cc6a15dea58b14395ad7fa_lout","baseUrl":"https://phelcomtech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://phelcomtech.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"aeb840e715074b379408d68d1b63e12c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://phelcomtech.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}