Preferences Only necessary Accept all Use this portal to request Phelcom technical support.
What can we help you with?
{"xsrfToken":"0aef6248d48052d141897bddc89cdc3caff48ca4_lout","branding":{"id":"2","key":"sp","name":"Phelcom Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1a78705-9f0b-42a5-bbec-72bbc756d0c3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYTc4NzA1LTlmMGItNDJhNS1iYmVjLTcyYmJjNzU2ZDBjMyI6WyJyZWFkIl19LCJleHAiOjE3NzA4NjE3NDYsIm5iZiI6MTc3MDg2MTE0Nn0.wo9FF8Y4zKfUY1y8XvoOfTsbA9Zz5ltZtTrF_firitE&client=49de3ee7-e967-46a3-a0c6-22b50a0454ad&mode=fit","logoId":"b1a78705-9f0b-42a5-bbec-72bbc756d0c3","isLogoAvailable":true,"helpCenterTitle":"Bem vindo ao Centro de Ajuda da Phelcom","sharedPortalName":"Centro de Ajuda Phelcom","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda da Phelcom","sharedPortalName":"Centro de Ajuda Phelcom","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a7a5d60d-742f-4f2d-b594-d52252f2cf0a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3YTVkNjBkLTc0MmYtNGYyZC1iNTk0LWQ1MjI1MmYyY2YwYSI6WyJyZWFkIl19LCJleHAiOjE3NzA4NjE3NDYsIm5iZiI6MTc3MDg2MTE0Nn0.DsDUPdl_plH87-jO6L3w3RT7KXhzwnf5PuYxqAfJ2Sc&client=49de3ee7-e967-46a3-a0c6-22b50a0454ad&height=300&mode=fit","bannerMediaApiFileId":"a7a5d60d-742f-4f2d-b594-d52252f2cf0a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sp","projectId":10008,"serviceDeskId":2,"name":"Phelcom Support","description":"<p>Welcome! You can create a support ticket to Phelcom on the suggested option</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Review","descriptionHtml":"","callToAction":"Review","introHtml":"<p>Leave your review about Phelcom's services and products.</p>","icon":10466,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"18","name":"Eyer","descriptionHtml":"<p>To create a tech support ticket, please fill out the form below:</p>","callToAction":"Eyer","introHtml":"<p>Eyer Support</p>","icon":10471,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[3],"key":""},{"id":"17","name":"Eyercloud","descriptionHtml":"<p>To create a tech support ticket, please fill out the form below:</p>","callToAction":"Eyercloud","introHtml":"<p>Eyercloud Support</p>","icon":10468,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[3],"key":""},{"id":"21","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"","icon":10511,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest an improvement","descriptionHtml":"<p>Describe the suggestion you would make for our products, and briefly tell us why and for what reasons this functionality would be useful in your practice.</p>","callToAction":"Suggest an improvement","introHtml":"<p>Have any suggestions about our products or an improvement you would like to see? Tell us!</p>","icon":10498,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"20","name":"New Employee Access Request","descriptionHtml":"<p>Please fulfill the form requesting access to necessary system, such Google Drive shared folder, JIRA, Bitbucket, MongoDB, AWS and so on.</p>","callToAction":"New Employee Access Request","introHtml":"<p>New employee access request form</p>","icon":10493,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"19","name":"Suporte TI","descriptionHtml":"","callToAction":"Suporte TI","introHtml":"<p>Acessos, equipamentos, reporte de falha e etc.</p>","icon":10485,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://phelcomtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Phelcom Support"}],"orderMapping":{"3":[21,18,17,16,12],"4":[19,20]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SP","userLanguageHeader":"Welcome to Phelcom Support!","userLanguageMessageWiki":"<p>Use this portal to request Phelcom technical support.</p>","defaultLanguageHeader":"Bem vindo ao suporte Phelcom!","defaultLanguageMessage":"Utilize este canal para abrir chamados ou solicitar ajuda ténica.","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OWRlM2VlNy1lOTY3LTQ2YTMtYTBjNi0yMmI1MGEwNDU0YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA4NjIzNDYsIm5iZiI6MTc3MDg2MTE0NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.cZ8FB5jSGK3lpNulcM8VBvsF0FOMZQnwQ0T79aNcJTo","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","tokenDurationInMins":20}},"sharedPortal":{"name":"Centro de Ajuda Phelcom","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=phelcomtech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0aef6248d48052d141897bddc89cdc3caff48ca4_lout","baseUrl":"https://phelcomtech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://phelcomtech.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"49de3ee7-e967-46a3-a0c6-22b50a0454ad","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e5e1f357f6cc43faafd6068556d44227","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://phelcomtech.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}